Claims Support
When the unexpected happens, we're here to help. Lodge your claim quickly and get the support you need.
24/7 Emergency SupportDedicated Claims Team
Emergency Claims Hotline
For urgent claims requiring immediate assistance
Lodge Your Claim
Complete this form to start your claim process. All fields marked with * are required.
What Happens Next?
1
Acknowledgement
We'll confirm receipt within 2 hours
2
Assessment
Claims assessor assigned within 24 hours
3
Resolution
We aim to resolve within 10 business days
Need Help?
Our claims team is here to assist you
Claims Hotline
0490 096 339
Email Support
claims@bok.com.au
Business Hours
Mon-Fri: 8:30am-5:30pm AEST
Supporting Documents
You may need to provide these documents
- Photos of damage or incident scene
- Police report (if applicable)
- Receipts or invoices
- Medical reports (for injury claims)
- Third party details
You can upload documents after submitting your initial claim